Frequently asked questions
1. What is VinoWibe?
VinoWibe is an online platform dedicated to premium wines from top wineries, primarily in France, with additional selections from Italy and the USA. We connect wine enthusiasts and collectors with a carefully curated selection of exceptional wines, delivered directly to your door.
2. Which countries do you ship to?
We currently have automated logistics for customers in the UK and Hong Kong. For shipments to other countries, please email us at info@vinowibe.com and our team will provide you with available options.
3. How long does delivery take?
For UK addresses, delivery typically takes 3-4 days.
4. How are the wines stored before delivery?
All wines are stored in our temperature-controlled cellar in Paris, ensuring optimal conditions to maintain their quality and integrity.
5. Can I request a specific wine or vintage not listed on the site?
Absolutely! We work with a wide network of wineries and collectors. If you're searching for a specific wine or vintage, contact us at info@vinowibe.com, and we’ll do our best to source it for you.
6. Are the wines authentic?
Yes, all wines we sell are sourced directly from trusted wineries or reputable partners. We guarantee the authenticity and provenance of every bottle.
7. Can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link, so you can easily monitor its progress and estimated delivery date.
8. Can I request additional pictures of a wine before purchasing?
Absolutely! If you'd like to see more pictures or specific details about a wine, just email us at info@vinowibe.com, and a member of our team will get back to you as soon as possible.
9. What if my wine arrives damaged?
All shipments are insured through DHL for added peace of mind. We take great care in packaging and shipping your wine to ensure it arrives safely. If your wine arrives damaged, please contact us within 7 days of delivery, and we will promptly assist you in resolving the issue.
10. How are UK customs handled?
Our prices are listed without VAT. Upon arrival in the UK, DHL will contact you to arrange customs clearance and payment of any applicable duties or taxes before delivery.
11. What is your return policy?
If you encounter any issues with your order, please contact us within 14 days of delivery. We’ll assist with returns or replacements based on the situation.
12. Do you offer discounts for bulk orders?
We offer special pricing for larger or bulk orders. Contact us at info@vinowibe.com for more details on bulk purchases or trade inquiries.